Customer Services Chatbots

Your Best Support Rep. Multiplied 1,000 Times

Take the load off your support team. Our 24/7 AI chatbots can handle up to 90% of your support tickets. Cut costs, reduce wait time and boost customer satisfaction.

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Challenges

Your Support Team Struggles, Your Customers Walk Away

Delayed responses push customers to faster competitors

Repetitive tickets overload your queue and drain agents

Support costs keep increasing as ticket volumes scale

Generic service bots frustrate users and disrupt workflows

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Solution

A Customer Service Chatbot That Works as Hard as You Do

We build chatbots that handle everyday support. Fast, accurate, and available 24/7, they escalate issues to your team only when needed.

Learns from FAQs, docs, and past tickets to deliver consistent answers

Responds in seconds through chat, in multiple languages

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Escalates issues with full context so customers don’t repeat themselves

Scales support with lower costs, faster replies, and higher satisfaction

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Impact

The Real Impact of Customer Services Chatbots

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Use Cases

From Slow Queues to Instant Support

Resolving account and billing questions

Before
Users wait in queue to find invoices or reset passwords
After
The bot responds instantly with links, instructions, and context

Handling “Where’s my order?” tickets

Before
Support teams spend hours manually replying to each customer
After
The bot pulls order status and provides real-time updates
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Think of it this way
From long static FAQs to one that talks back. No more searching, no more guesswork.
The autopilot for your support desk
Impact

What Happens After You Deploy

Support feels instant. Customers stay loyal. And your agents focus on the work that matters.

What our clients see:

Ticket volume drops fast
Most repetitive issues handled instantly.
80–90% fewer L1 tickets
Support costs fall and stay low
Automation replaces hours of manual work.
+ 50% reduction in cost per ticket
Customer satisfaction rises
24/7 answers across every channel, no wait.
Higher CSAT and resolution speed
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Why Choose Crata AI

We build it, you own it.

Built on your content and workflows, not templates.

Embedded in your tools (CRM, help desk, etc.).

Transparent logic and escalation flows.

Change management to ensure smooth transition.

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You get a chatbot that works like your team, scales like software, and keeps getting better without adding internal overhead
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Technology

The Stack Behind Our Customer Services Chatbots

Large Language Models (LLMs)

Understand and respond to questions using state-of-the-art models like GPT-4, Claude, and Gemini

RAG Pipelines + Vector Search

Retrieve accurate, real-time answers from internal docs & SOPs using Pinecone, Weaviate, or Qdrant

Omnichannel Deployment

Works across chat, email, WhatsApp, Slack, and more. Instant support without switching apps

Analytics and Feedback loops

Monitor performance, gather user feedback, and fine-tune responses to keep improving over time
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Ready to automate 80% of your support workload? Let’s show you how.

Join over 30+ companies scaling faster with Crata AI.
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